Gain insights from Asia-Pacific banks, NBFIs, and corporates on their failed or delayed payments.

More than 200 payment professionals worldwide contributed to this research study in 2021. Respondents said that failed payments cost banks $360K on average, and cost corporates $220K. These costs comprise bank fees, manual labor for researching and fixing payments, and customer attrition.

Respondents highlighted customer experience as the key concern of failed payments. 60% of respondents reported losing customers because of failed payments.

A failed payment rate above 5% is when companies act with urgency to improve their processes. 80% of organizations in this group were actively implementing improvements.

Interested to find out more about Asia-Pacific? Download our deep-dive infographic for Asia-Pacific, specifically looking at this region in-depth.

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Improved Payments Efficiency

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True Cost of Failed Payments – APAC deep-dive

Gain insights from Asia-Pacific banks, NBFIs, and corporates on their failed or delayed payments.

Please complete the form below to access the document.

Improved Payments Efficiency