Gain insights from EMEA banks, NBFIs, and corporates on their failed or delayed payments

More than 200 payment professionals worldwide contributed to this research study in 2021. Respondents said that organizations in EMEA spend on average €371k a year on failed payments. These costs comprise bank fees, manual labor for researching and fixing payments, and customer attrition.

Respondents highlighted customer experience as the key concern of failed payments. 60% of respondents reported losing customers because of failed payments.

A failed payment rate above 5% is when companies act with urgency to improve their processes. 80% of organizations in this group were actively implementing improvements.

Interested to find out more about EMEA? Download our deep-dive infographic for EMEA, specifically looking at this region in-depth.

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